Custom Research Terms

1. Services. 

1.1 New Frontier shall provide to Customer the services (the “Services”) agreed upon and accepted by Customer and New Frontier and set out in Exhibit A – Statement of Work (the “Statement of Work”) and Exhibit E – Other Obligations.   

1.2 It is agreed that all matters relating to the administration, content and methodology, of the Services shall remain under the exclusive authority and control of New Frontier. Customer agrees that New Frontier retains final authority over the content and production of the Services including but not limited to the methodology, analysis, scope, questions, strategies and all other substantive aspects of the Services.                                                                                                                  

1.3 Customer shall provide to New Frontier the Customer Obligations set out in Exhibit B – Customers Obligations. Customer shall deliver all Obligations to Customer in a timely manner not to delay New Frontier’s production schedule. 

1.4 License Grants.   Each Party hereby grants to the other a non-exclusive, non-transferable, non-sublicensable right and license to use the Marks & Collateral (as defined in Exhibit D) during the Term for the purpose of fulfilling its obligations under this Agreement.                                                                                                                   


2.  Fees and Expenses.

In consideration of the provision of the Services by New Frontier and the rights granted to Customer under this Agreement, Customer shall pay the fees and any relevant expenses set out in the Payment Terms of Exhibit C.   

2.1 Payment. Unless otherwise stated in the Exhibits. Customer shall make all payments in US dollars by ACH or wire transfer in accordance with the following information: 

Bank: Chase 
Account Name: Frontier Financial Group, Inc. 
Account number: 577059626 
Wire Routing number: 021000021 
ACH Routing number: 044000037 
Bank Swift Code: CHASUS33XXX  


Invoice Disputes. Customer shall notify New Frontier in writing of any invoice dispute along with a reasonably detailed description of the dispute within 3 business days from the Customer’s receipt of such invoice. Customer will be deemed to have accepted all invoices for which New Frontier does not receive timely notification of disputes and shall pay all undisputed amounts due under such invoices within the period set forth in Exhibit B.   

2.2 Late Payments. Except for invoiced payments that Customer has successfully disputed, Customer shall pay interest of 1.5% per month on all late payments.  

2.3   Customer shall be responsible for all sales, use and excise taxes, and any other similar taxes, duties and charges of any kind imposed by any federal, state or local governmental entity on any amounts payable by Customer hereunder.  

2.4 If applicable, Customer shall reimburse New Frontier for all reasonable expenses incurred in accordance with the Statement of Work and for all reasonable costs incurred in collecting any late payments, including, without limitation, attorneys’ fees, within 15 days of receipt by the Customer of an invoice from New Frontier.  


3. Advertisement Requirements.    

3.1 Advertisement License. Subject to the terms and conditions of this Agreement, Customer grants New Frontier a limited, royalty-free, non-exclusive, non-transferable, and non-sublicensable license to reproduce, publish, and distribute each advertisement, including all of Customer’s Intellectual Property contained therein, in the publication 

3.2 Where applicable, Customer shall deliver any advertisements to Customer in a timely manner not to interfere with New Frontier’s production schedule and in final format, Customer is not responsible for making any corrections to advertisements.   

3.3 Any advertisements that might be mistaken for editorial content must be clearly marked “advertisement” or similar language. New Frontier reserves the right to, or require Customer to, mark any advertisement as advertising to avoid confusion with editorial content.  

3.4 Clearances. Customers shall be responsible for obtaining all rights, licenses, permissions, releases, approvals, clearances, and credit or attribution information, and for payment of all royalties, license, or reuse or other fees required for Customers to create any advertisements and grant New Frontier the right to reproduce, print, and distribute it in the publication.  Customer shall be responsible for complying with all advertising laws. regulations and restrictions applicable to the advertisement.  

3.5 Rejected advertisements. New Frontier reserves the right to reject any advertisement regardless of whether such advertisement was previously accepted which, in its sole discretion, it determines (i) does not comply with any New Frontier policy, (ii) is offensive, obscene, or profane, (iii) is defamatory, libelous, slanderous, or otherwise unlawful, (iv) is false or misleading or (v) claims endorsement in any way by New Frontier of any products or services. New Frontier shall notify Customer as soon as reasonably possible of any objection to any advertisement therein. New Frontier may, in its sole discretion, provide Customer with the opportunity to amend or replace a rejected advertisement, provided that Customer meets any and all applicable submission deadlines and overall publication schedule.   


4. Compliance with Privacy Laws.

Where applicable, each Party shall, at its own expense, ensure that it complies, and assists the other party to comply, with the requirements of all legislation and regulatory requirements in force from time to time relating to the use of personal data and the privacy of electronic communications, including but not limited to (i) General Data Protection Regulation ((EU) 2016/679); the Data Protection Act 2018; the Privacy and Electronic Communications Directive 2002/58/EC (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended, and any other applicable privacy laws of the jurisdiction in which the data is shared, stored, collected, transmitted or processed. Parties shall use all reasonable legal, organizational, physical, administrative, and technical measures, and security procedures to safeguard and ensure the security of any licensed Data and to protect the licensed Data from unauthorized access, disclosure, duplication, use, modification, or loss.

5. [Omitted].


6.  Limited Warranty. 

All information in such Deliverables are based upon data obtained from sources that are believed by New Frontier to be reliable at the time of the data acquisition and publication. New Frontier does not represent or warrant the accuracy of any information provided by third parties. NEW FRONTIER MAKES NO WARRANTIES EXCEPT FOR THAT PROVIDED IN SECTION 6.1 ABOVE. ALL OTHER WARRANTIES, EXPRESS AND IMPLIED, ARE EXPRESSLY DISCLAIMED. 


7.  Intellectual Property.   

7.1 All intellectual property rights, including copyrights, patents, patent disclosures and inventions (whether patentable or not), trademarks, service marks, trade secrets, know-how and other confidential information, trade dress, trade names, logos, corporate names and domain names, together with all of the goodwill associated therewith, and all other rights (collectively, “Intellectual Property Rights”) in and to all documents, work product and other materials that are delivered to Customer under this Agreement or prepared by or on behalf of the New Frontier in the course of performing the Services, including any items identified as such in the Statement of Work (collectively, the “Deliverables”) except for any Confidential Information of Customer shall be owned by New Frontier. New Frontier hereby grants Customer a license to use for internal use and analysis the Intellectual Property Rights in the Deliverables free of additional charge and on a non-exclusive, non-transferable, non-sublicensable, fully paid-up, royalty-free and perpetual basis to the extent necessary to enable Customer to make reasonable use of the Deliverables and the Services. 

7.2 Attributions in Publication.  Customer may create derivative works based on the findings and conclusions of the reports, for internal use and analysis, with written credit given to “New Frontier Data”. Customer may publish findings and conclusions of the Report or Event materials with credit given to “New Frontier Data”, with written prior permission from New Frontier.  


8. Confidential and Private Information.

From time to time during the Term, Parties may disclose or make available to the other Party information about its business affairs, products, confidential intellectual property, trade secrets, third-party confidential information, and other sensitive or proprietary information, whether orally or in written, electronic, or other form or media, and whether or not marked, designated, or otherwise identified as “confidential” (collectively, “Confidential Information”). Without limiting the foregoing, for purposes of this Agreement, the licensed Data shall be deemed Confidential Information. Confidential Information does not include information that, at the time of disclosure is: (i) in the public domain; (ii) known to either party at the time of disclosure; (iii) rightfully obtained by the either Party on a non-confidential basis from a third party; or (iv) independently developed by either Party (subject to the limitations of Section 1(b)(iii)). Each Party shall not disclose the Confidential Information to any person or entity, except to their employees who have a need to know the Confidential Information to exercise its rights or perform its obligations hereunder, or pursuant to the respective Permitted Use. Notwithstanding the foregoing, either Party may disclose Confidential Information to the limited extent required (x) in order to comply with the order of a court or other governmental body, or as otherwise necessary to comply with applicable law, provided that in making the disclosure pursuant to the order, the Party shall first have given written notice to the other party and made a reasonable effort to obtain a protective order; or (y) to establish each Party’s rights under this Agreement, including to make required court filings. On the expiration or termination of the Agreement, each Party shall promptly return to the other Party all copies, whether in written, electronic, or other form or media, of the  Confidential Information, or destroy all such copies and certify in writing to the other Party that such Confidential Information has been destroyed. Party’s obligations of non-disclosure with regard to Confidential Information are effective as of the Effective Date and shall expire five years from the date first disclosed to other Party; provided, however, with respect to any Confidential Information that constitutes a trade secret (as determined under applicable law), such obligations of non-disclosure shall survive the termination or expiration of this Agreement for as long as such Confidential Information remains subject to protection under applicable law.


9. Term, Termination, and Survival.

9.1 Term. This Agreement shall commence as of the Effective Date and shall continue thereafter until the completion of the Services under all Statements of Work unless sooner terminated. 

 9.2 Either Party may terminate this Agreement, effective upon written notice to the other Party (the “Defaulting Party”) if the Defaulting Party materially breaches this Agreement, and such breach is incapable of cure, or with respect to a material breach capable of cure, the Defaulting Party does not cure such breach within 30 days after receipt of written notice of such breach.   

9.3 Termination for Non-Payment. Notwithstanding anything to the contrary in Section 9.2, New Frontier may terminate this Agreement before the expiration date of the Term on written notice if Customer fails to pay any amount when due hereunder: (a) and such failure continues for 10 days after Customer’s receipt of written notice of nonpayment. If New Frontier terminates due to nonpayment, then amounts received to date will not be refunded and all future amounts become immediately due and payable by Customer.  

 9.3 Survival. The rights and obligations of the parties set forth in this Section 2, 4, 6, 7, 8, 9, 10, 12 and any right or obligation of the parties in this Agreement which, by its nature, should survive termination or expiration of this Agreement, will survive any such termination or expiration of this Agreement. 


10. Limitation of Liability.

10.1  In no event shall New Frontier be liable to Customer or to any third party for any loss of use, revenue, or profit, or for any consequential, incidental, indirect, exemplary, special, or punitive damages whether arising out of breach of contract, tort (including negligence), or otherwise, regardless of whether such damage was foreseeable and whether or not new frontier has been advised of the possibility of such damages, and notwithstanding the failure of any agreed or other remedy of its essential purpose. 

10.2  In no event shall New Frontier’s aggregate liability arising out of or related to this Agreement, whether arising out of or related to breach of contract, tort (including negligence), or otherwise, exceed one (1) times the aggregate amounts paid or payable to New Frontier pursuant to this Agreement and any applicable statement[s] of work in the three (3) months period preceding the event giving rise to the claim. 


11. Entire Agreement.

This Agreement, including and together with any related Statements of Work, exhibits, schedules, attachments and appendices, constitutes the sole and entire Agreement of the Parties with respect to the subject matter contained herein, and supersedes all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, regarding such subject matter. The parties acknowledge and agree that if there is any conflict between the terms and conditions of this Agreement and the terms and conditions of any Statement of Work, the terms and conditions of the Statement of Work shall supersede and control.


12.  Notices.

All notices, requests, consents, claims, demands, waivers and other communications under this Agreement (each, a “Notice”, and with the correlative meaning “Notify”) must be in writing and addressed to the other Party at its address set forth below (or to such other address that the receiving Party may designate from time to time in accordance with this Section). Unless otherwise agreed herein, all Notices must be delivered by email, personal delivery, nationally recognized overnight courier or certified or registered mail (in each case, return receipt requested, postage prepaid). Except as otherwise provided in this Agreement, a Notice is effective only (a) on receipt by the receiving Party; and (b) if the Party giving the Notice has complied with the requirements of this Section 9. 


Notice to Customer: 


Notice to Frontier Financial Group, Inc.: 







Gary Allen 

1400 I Street NW, Suite 350 

Washington, DC 20005-3404 

Attn: Legal Department 



13.  Severability.

If any term or provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.  


14.  Amendments.

No amendment to or modification of this Agreement is effective unless it is in writing and mutually agreed to by both parties.  


15.  Waiver.

No waiver by any Party of any of the provisions of this Agreement shall be effective unless explicitly set forth in writing and signed by the Party so waiving. Except as otherwise set forth in this Agreement, no failure to exercise, or delay in exercising, any right, remedy, power or privilege arising from this Agreement shall operate or be construed as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. 


16.   Force Majeure.

The New Frontier shall not be liable or responsible to Customer, nor be deemed to have defaulted or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of New Frontier including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, pandemics, lock-outs, strikes or other labor disputes (whether or not relating to either party’s workforce), restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage, provided that, if the event in question continues for a continuous period in excess of 30 days, or other circumstances making it inadvisable or commercially impracticable to perform under this Agreement. 


17.   Assignment. Customer shall not assign, transfer, delegate or subcontract any of its rights or delegate any of its obligations under this Agreement without the prior written consent of New Frontier. No assignment or delegation shall relieve the Customer of any of its obligations under this Agreement. New Frontier may assign any of its rights or delegate any of its obligations to any affiliate or to any person acquiring all or substantially all of New Frontier’s assets without Customer’s consent. 


18. Relationship of the Parties.

The relationship between the parties is that of independent contractors. The details of the method and manner for performance of the Services by New Frontier shall be under its own control, Customer being interested only in the results thereof. Subject to the Customer’s performance of any Customer Obligations in the Exhibits, New Frontier shall be solely responsible for supervising, controlling and directing the details and manner of the completion of the Services. Nothing in this Agreement shall give the Customer the right to instruct, supervise, control, or direct the details and manner of the completion of the Services. Nothing contained in this Agreement shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise, employment or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever.


19.  No Third-Party Beneficiaries.

This Agreement benefits solely the Parties to this Agreement and their respective permitted successors and assigns and nothing in this Agreement, express or implied, confers on any other Person any legal or equitable right, benefit or remedy of any nature whatsoever under or by reason of this Agreement. 


20.  Choice of Law.

This Agreement and all related documents including all exhibits attached hereto, and all matters arising out of or relating to this Agreement, whether sounding in contract, tort, or statute are governed by, and construed in accordance with, the laws of the District of Columbia, of the United States of America including, without giving effect to the conflict of laws provisions thereof to the extent such principles or rules would require or permit the application of the laws of any jurisdiction.  


21.  Choice of Forum.

Each Party irrevocably and unconditionally agrees that it will not commence any action, litigation or proceeding of any kind whatsoever against the other Party in any way arising from or relating to this Agreement, including all exhibits, schedules, attachments and appendices attached to this Agreement, and all contemplated transactions in any forum other than the courts located in the District of Columbia and any appellate court from any thereof.  


22. Use in Case Study.

From time to time, New Frontier may create a case study based on the performance of its Services and/or Deliverables to the Customer. Customer permits New Frontier to develop an anonymous case study based on any internal metrics it has created in connection with the Customer and the performances of its Deliverables and Services.